Legal

Mostplay Privacy Policy

Your personal data belongs to you. This Privacy Policy explains exactly what information Mostplay collects from Bangladesh players, why we collect it, how we use it, and what rights you have over your own data. We keep it plain and honest — no legal jargon designed to confuse.

Last Updated: January 2025
At a Glance

How Mostplay Handles Your Data

Six things every Mostplay player in Bangladesh should know about how their personal information is handled.

We Never Sell Your Data

Mostplay does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only for running your account, processing payments, and keeping the platform secure.

Minimal Data Collection

Mostplay only collects the data it actually needs. We ask for your name, mobile number, date of birth, and payment details — nothing more. We don't collect data that has no purpose in running your account or processing your transactions.

Encrypted Storage

All personal data stored by Mostplay is encrypted. Payment information is processed through secure gateways and is never stored on Mostplay's own servers. Your financial details are handled by your mobile banking provider — bKash, Nagad, or Rocket — not by us.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Contact Mostplay support via live chat or email to make a data request. We will respond within 30 days of receiving your request.

No Unnecessary Sharing

Mostplay only shares your data with third parties when it is strictly necessary — for example, with payment processors to complete a transaction, or with fraud prevention services to protect your account. We never share data for advertising purposes.

You'll Know If Things Change

If Mostplay makes any significant changes to this Privacy Policy, we will notify registered players via their registered mobile number or email before the changes take effect. You won't be surprised by policy updates that affect how your data is used.

1 Introduction

Mostplay ("we", "us ", "the platform") operates the online gaming platform at mostplay.run. This Privacy Policy explains how Mostplay collects, uses, stores, and protects the personal data of players based in Bangladesh and elsewhere.

By registering an account on Mostplay, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the platform.

This policy applies to all data collected through the Mostplay website at mostplay.run, the Mostplay mobile app, and any communications between you and the Mostplay support team. It covers data collected from players in Bangladesh and is written to be as clear and straightforward as possible.

This Privacy Policy should be read alongside the Mostplay Terms and Conditions. Together, these two documents govern your relationship with the Mostplay platform.

2 What We Collect

Mostplay collects only the personal data that is necessary to operate your account, process your transactions, and keep the platform secure. We do not collect data for the sake of it. Below is a full breakdown of the categories of personal data we collect from Mostplay players.

Data Category Examples Why We Need It
Identity Data Full name, date of birth Account registration and age verification
Contact Data Mobile number, email address Account communication and support
Payment Data bKash / Nagad / Rocket number, transaction IDs Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security monitoring and fraud prevention
Usage Data Games played, bet history, session duration Platform improvement and responsible gaming
Verification Data National ID, selfie photo (if requested) KYC compliance and withdrawal verification

Mostplay does not store your full bKash, Nagad, or Rocket PIN or password. Payment authentication is handled entirely by your mobile banking provider. We only receive confirmation that a transaction was completed successfully.

3 How We Collect Your Data

Mostplay collects your personal data through the following channels:

Direct Collection

Most of your data comes directly from you. When you register a Mostplay account, you provide your name, mobile number, and date of birth. When you make a deposit or withdrawal, you provide your mobile banking number. When you contact support, you may provide additional information to help resolve your query.

Automatic Collection

When you use the Mostplay platform — whether on desktop or mobile — we automatically collect certain technical data. This includes your IP address, the type of device you are using, your browser version, and your operating system. We also collect usage data such as which games you play, how long your sessions last, and your betting patterns. This data is collected automatically through cookies and similar tracking technologies.

Third-Party Sources

In some cases, Mostplay may receive data about you from third-party sources. For example, our fraud prevention partners may provide signals about whether a device or IP address has been associated with fraudulent activity on other platforms. This data is used solely for security purposes and is not used for marketing.

Mostplay does not purchase marketing lists or collect data from social media platforms. We only collect data that is directly relevant to operating your account and keeping the platform secure.

4 How We Use Your Data

Mostplay uses your personal data for the following purposes. We only use your data for purposes that are consistent with why it was collected. We do not use your data in ways that would surprise you or that you would not reasonably expect.

  • Account Management: To create and maintain your Mostplay account, verify your identity, and manage your login credentials.
  • Payment Processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the Mostplay support team.
  • Security and Fraud Prevention: To monitor your account for unusual activity, detect and prevent fraud, and protect the integrity of the Mostplay platform.
  • Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to enforce any self-exclusion or deposit limits you have set.
  • Platform Improvement: To analyse how players use the Mostplay platform and to improve the user experience, game selection, and performance.
  • Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
  • Communications: To send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing messages without your consent.

5 Sharing Your Data

Mostplay does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

Payment Processors

When you make a deposit or withdrawal, we share the necessary transaction details with your mobile banking provider — bKash, Nagad, or Rocket — to complete the transaction. This is limited to the information required to process the payment and does not include your gaming history or other account data.

Fraud Prevention and Security Partners

Mostplay works with third-party fraud prevention services to protect the platform and its players. We may share technical data — such as IP addresses and device fingerprints — with these partners to identify and block fraudulent activity. These partners are contractually prohibited from using this data for any purpose other than fraud prevention.

Legal Requirements

Mostplay may disclose your personal data to law enforcement or regulatory authorities if required to do so by applicable law, court order, or other legal process. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that Mostplay undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

Mostplay will never share your personal data with advertisers, data brokers, or any third party for commercial purposes. If you receive unsolicited marketing claiming to be from Mostplay, please report it to our support team immediately.

6 Cookies and Tracking

Mostplay uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal information directly, but they allow us to recognise your device and maintain your session.

Types of Cookies We Use

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in while you play. You cannot opt out of essential cookies without disabling the platform entirely.
  • Analytics Cookies: Help us understand how players use the Mostplay platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised.
  • Preference Cookies: Remember your settings and preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
  • Security Cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Mostplay platform. For most players, the default browser settings are appropriate.

7 Data Retention

Mostplay retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods for different categories of data are as follows:

  • Account Data: Retained for the duration of your account and for 5 years after account closure.
  • Transaction Records: Retained for 7 years after the transaction date, in line with standard financial record-keeping requirements.
  • Identity Verification Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
  • Support Communications: Retained for 3 years after the date of the communication.
  • Technical and Usage Data: Retained for 2 years from the date of collection, after which it is anonymised or deleted.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your data before the end of the retention period, we will delete what we are legally permitted to delete and explain why any remaining data must be retained.

8 How We Protect Your Data

Mostplay takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • Encryption of all personal data stored on Mostplay servers using industry-standard AES-256 encryption.
  • Secure HTTPS connections for all data transmitted between your device and the Mostplay platform.
  • Access controls that limit which Mostplay staff members can access personal data, based on their role and the minimum necessary access principle.
  • Regular security audits and penetration testing to identify and address vulnerabilities in the platform.
  • Two-factor authentication options for player accounts to prevent unauthorised access.
  • Continuous monitoring of the platform for suspicious activity and potential security incidents.

Despite these measures, no online platform can guarantee absolute security. If you believe your Mostplay account has been compromised, contact our support team immediately via live chat. We will investigate and take appropriate action as quickly as possible.

Mostplay will never ask for your account password via live chat, email, or any other channel. If anyone claiming to be from Mostplay asks for your password, do not provide it and report the incident to our support team immediately.

9 Your Privacy Rights

As a Mostplay player, you have the following rights over your personal data. To exercise any of these rights, contact the Mostplay support team via live chat or email at [email protected]. We will respond to all data requests within 30 days.

Right to Access

Request a copy of all personal data Mostplay holds about you. We will provide this in a clear, readable format within 30 days.

Right to Correction

Request correction of any inaccurate or incomplete personal data we hold about you. We will update your records promptly.

Right to Deletion

Request deletion of your personal data. We will delete what we are legally permitted to delete and explain any data we must retain.

Right to Object

Object to the processing of your personal data for specific purposes, such as analytics. We will stop processing unless we have a compelling legitimate reason.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Restrict Processing

Request that we limit how we use your data while a dispute or correction request is being resolved.

10 Minors and Under-18 Players

The Mostplay platform is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Mostplay platform in any way.

If Mostplay discovers that personal data has been collected from a player who is under 18, that account will be closed immediately, all associated data will be deleted, and any funds in the account will be handled in accordance with our Terms and Conditions. If you believe a minor has registered on Mostplay, please contact our support team immediately.

If you are a parent or guardian and believe your child has created a Mostplay account, contact us immediately at [email protected]. We will close the account and delete all associated data without delay.

11 Changes to This Privacy Policy

Mostplay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via their registered mobile number or email address before the changes take effect.

The updated policy will always be available on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of the Mostplay platform after a policy update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Mostplay handles your personal information, please get in touch with our support team. We take all privacy enquiries seriously and will respond within 30 days.

For questions about your account terms, visit the Terms and Conditions page. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.

Join Mostplay

Your Data Is Safe. Now Let's Play.

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Mostplay Supports Responsible Gaming

Gaming should always be fun. Mostplay provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools to every player. If gaming stops being enjoyable, please use these tools or visit our Responsible Gaming page for support.